TM Forum Open APIs
API-First Architecture
excom.ai/telco implements 40+ TM Forum Open APIs providing standardized, vendor-neutral integration for all telecommunications operations and business processes
API Categories Overview
Customer & Party Management
TMF629 - Customer Management
Comprehensive customer lifecycle and relationship management.
Key Capabilities:
- Customer profile creation and maintenance
- Relationship mapping and hierarchy management
- Customer segmentation and classification
- Account aggregation and billing relationships
Business Value:
- 360-degree customer view across all touchpoints
- Improved customer service through unified data
- Enhanced cross-sell and upsell opportunities
TMF632 - Party Management
Individual and organization data management with privacy controls.
Key Capabilities:
- Individual and organization profile management
- Contact information and preferences
- Privacy and consent management
- Identity verification and validation
Business Value:
- GDPR and privacy regulation compliance
- Streamlined onboarding and KYC processes
- Reduced data duplication and inconsistencies
Product & Service Management
TMF620 - Product Catalog Management
Centralized product and service definitions with lifecycle management.
Key Capabilities:
- Product specification and configuration
- Pricing and promotion management
- Product bundling and packaging
- Lifecycle state management
Business Value:
- Accelerated time-to-market for new products
- Consistent product representation across channels
- Improved pricing accuracy and control
TMF621 - Product Ordering
End-to-end product ordering and fulfillment orchestration.
Key Capabilities:
- Order capture and validation
- Orchestration and workflow management
- Order status tracking and updates
- Exception handling and resolution
Business Value:
- Reduced order processing time and errors
- Improved customer order visibility
- Enhanced operational efficiency
TMF622 - Product Inventory
Real-time visibility into product instances and relationships.
Key Capabilities:
- Product instance tracking and management
- Service activation and provisioning status
- Product relationship and dependency mapping
- Inventory optimization and planning
Business Value:
- Accurate billing and service delivery
- Proactive service management
- Optimized inventory investment
Service Operations
TMF633 - Service Catalog
Service definitions, specifications, and capability management.
Key Capabilities:
- Service specification and modeling
- Service dependency and composition
- SLA definition and management
- Service portfolio optimization
Business Value:
- Standardized service delivery processes
- Improved service quality and consistency
- Enhanced service portfolio management
TMF634 - Service Inventory
Active service tracking and configuration management.
Key Capabilities:
- Service instance lifecycle management
- Configuration and state tracking
- Service relationship mapping
- Performance and availability monitoring
Business Value:
- Real-time service visibility and control
- Proactive issue detection and resolution
- Optimized service performance
TMF641 - Service Ordering
Service fulfillment and provisioning orchestration.
Key Capabilities:
- Service order processing and validation
- Fulfillment workflow orchestration
- Service activation and configuration
- Order completion and confirmation
Business Value:
- Faster service delivery and activation
- Reduced provisioning errors
- Improved customer satisfaction
Resource & Network Management
TMF639 - Resource Inventory
Network and IT resource tracking and management.
Key Capabilities:
- Physical and logical resource tracking
- Resource allocation and utilization
- Capacity planning and optimization
- Asset lifecycle management
Business Value:
- Optimized resource utilization
- Improved capacity planning
- Reduced operational costs
TMF664 - Resource Catalog
Resource specifications and capability definitions.
Key Capabilities:
- Resource specification modeling
- Capability and characteristic definition
- Resource type and classification
- Vendor and technology management
Business Value:
- Standardized resource management
- Improved procurement and planning
- Enhanced technology lifecycle management
Revenue & Billing Management
TMF678 - Customer Bill Management
Comprehensive billing lifecycle and payment processing.
Key Capabilities:
- Bill generation and presentation
- Payment processing and reconciliation
- Dispute management and resolution
- Billing analytics and reporting
Business Value:
- Accurate and timely billing
- Improved cash flow management
- Enhanced customer payment experience
TMF679 - Product Offering Price Management
Pricing strategy and promotion management.
Key Capabilities:
- Pricing model definition and management
- Promotion and discount configuration
- Price validation and calculation
- Revenue optimization and analysis
Business Value:
- Dynamic and competitive pricing
- Increased revenue through optimization
- Simplified pricing management
TMF688 - Event Management
Real-time event processing and notification.
Key Capabilities:
- Event detection and classification
- Real-time notification and alerting
- Event correlation and analysis
- Automated response and escalation
Business Value:
- Proactive issue detection and response
- Improved operational efficiency
- Enhanced customer experience
Performance & Analytics
TMF628 - Performance Management
KPI monitoring, measurement, and optimization.
Key Capabilities:
- Performance metric definition and collection
- Real-time monitoring and alerting
- Trend analysis and forecasting
- Performance optimization recommendations
Business Value:
- Data-driven operational decisions
- Proactive performance optimization
- Improved service quality and reliability
TMF666 - Account Management
Account hierarchy and financial relationship management.
Key Capabilities:
- Account structure and hierarchy
- Financial relationship mapping
- Credit management and control
- Account analytics and insights
Business Value:
- Simplified account management
- Improved financial control
- Enhanced customer relationship management
API Integration Patterns
Event-Driven Architecture
Real-time notifications and updates across all systems.
{
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2024-01-15T10:30:00Z",
"event": {
"productOrder": {
"id": "PO-2024-001",
"state": "completed",
"orderItem": [
{
"id": "1",
"action": "add",
"state": "completed",
"product": {
"productSpecification": {
"name": "5G Business Plan"
}
}
}
]
}
}
}RESTful API Standards
Consistent HTTP methods and response patterns.
GET /tmf-api/productCatalogManagement/v4/productOffering
POST /tmf-api/productOrderingManagement/v4/productOrder
PATCH /tmf-api/customerManagement/v4/customer/{id}
DELETE /tmf-api/serviceInventory/v4/service/{id}Security & Authentication
OAuth 2.0 and API key management for secure access.
Authorization: Bearer eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCJ9...
Content-Type: application/json
Accept: application/jsonImplementation Best Practices
API Versioning Strategy
- Semantic Versioning - Major.Minor.Patch format
- Backward Compatibility - Maintain previous version support
- Deprecation Management - Planned sunset timelines
- Migration Support - Tools and guidance for version upgrades
Error Handling Standards
- Consistent Error Codes - Standard HTTP status codes
- Detailed Error Messages - Clear problem descriptions
- Error Recovery - Retry and fallback mechanisms
- Logging and Monitoring - Comprehensive error tracking
Performance Optimization
- Caching Strategies - Intelligent data caching
- Pagination Support - Large dataset handling
- Filtering and Sorting - Efficient data retrieval
- Rate Limiting - API usage protection
Integration Roadmap
Phase 1: Core APIs (Month 1-2)
Essential business operations foundation:
- Customer Management (TMF629)
- Product Catalog (TMF620)
- Product Ordering (TMF621)
- Service Inventory (TMF634)
Phase 2: Advanced Operations (Month 3-4)
Enhanced functionality and automation:
- Resource Inventory (TMF639)
- Performance Management (TMF628)
- Event Management (TMF688)
- Customer Bill Management (TMF678)
Phase 3: Analytics & Optimization (Month 5-6)
Intelligence and optimization capabilities:
- Usage Management (TMF635)
- Revenue Management (TMF678)
- Analytics and Reporting APIs
- Advanced Event Processing
Developer Resources
API Documentation
- Interactive API Explorer - Test APIs directly in browser
- Code Samples - Implementation examples in multiple languages
- SDKs and Libraries - Pre-built integration tools
- Postman Collections - Ready-to-use API testing collections
Testing & Validation
- Sandbox Environment - Safe testing environment
- Conformance Testing - TM Forum compliance validation
- Load Testing Tools - Performance and scalability testing
- Mock Services - Development and testing acceleration
Support & Community
- Developer Portal - Comprehensive documentation and resources
- Technical Forums - Community-driven problem solving
- Expert Support - Direct access to integration specialists
- Training Programs - API implementation and best practices
Start Your API Integration
Transform your telecom operations with standardized, future-ready APIs. Our TM Forum-compliant implementation ensures seamless integration and industry best practices.
All API implementations follow TM Forum Open API specifications and industry best practices. Specific feature availability may vary based on your subscription and integration requirements.