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Customer Communication

🏛️ Customer communication preferences and channel management.

Overview

The Customer Communication service provides comprehensive communication preference management and channel optimization for telecommunications operations. Built on TMF Forum standards, it enables personalized communication experiences while ensuring compliance with regulatory requirements and customer preferences.

Available Tools

Get Communication Preferences

🏛️ Get customer's communication channel preferences

Access customer communication preferences to ensure optimal channel selection and timing for all customer interactions.

Business Parameters:

  • Customer Identification: Customer whose preferences to retrieve

Returns:

  • Preferred communication channels and methods
  • Optimal contact times and frequency preferences
  • Marketing opt-in and opt-out settings

Update Contact Preferences

🏛️ Update preferred contact methods and times

Modify customer communication preferences to maintain up-to-date contact information and respect customer choices.

Business Parameters:

  • Customer Identification: Customer to update preferences for
  • Preference Settings: New communication preferences

Returns:

  • Confirmation of preference updates
  • Impact analysis on future communications
  • Compliance verification for regulations

Get Communication History

🏛️ Get history of customer communications

Access complete communication history for customer service, campaign analysis, and relationship management.

Business Parameters:

  • Customer Identification: Customer whose history to retrieve

Returns:

  • Complete communication history and interactions
  • Channel usage patterns and preferences
  • Response rates and engagement analytics

Get Opt-Out Preferences

🏛️ Get marketing opt-out preferences

Access marketing communication restrictions to ensure compliance and respect customer choices.

Business Parameters:

  • Customer Identification: Customer whose opt-out preferences to retrieve

Returns:

  • Current opt-out settings and restrictions
  • Marketing categories and permission levels
  • Regulatory compliance status

Business Value

Customer Experience

  • Personalized Communication: Deliver messages through preferred channels at optimal times
  • Respect Preferences: Honor customer choices for communication frequency and methods
  • Consistent Experience: Unified communication history across all touchpoints

Regulatory Compliance

  • Opt-Out Management: Comprehensive tracking of customer communication restrictions
  • Audit Trails: Complete records for regulatory compliance verification
  • Privacy Protection: Secure handling of communication preferences and restrictions

Marketing Effectiveness

  • Channel Optimization: Use preferred channels to improve engagement rates
  • Targeted Messaging: Leverage communication history for relevant messaging
  • Campaign Performance: Track communication effectiveness across channels

Integration Opportunities

Customer Communication works with other customer and campaign tools:

Customer Management:

Call Center:

Compliance:

Support & Resources

Transform Your Telecom Challenges Into Opportunities