Customer Communication
🏛️ Customer communication preferences and channel management.
Overview
The Customer Communication service provides comprehensive communication preference management and channel optimization for telecommunications operations. Built on TMF Forum standards, it enables personalized communication experiences while ensuring compliance with regulatory requirements and customer preferences.
Available Tools
Get Communication Preferences
🏛️ Get customer's communication channel preferences
Access customer communication preferences to ensure optimal channel selection and timing for all customer interactions.
Business Parameters:
- Customer Identification: Customer whose preferences to retrieve
Returns:
- Preferred communication channels and methods
- Optimal contact times and frequency preferences
- Marketing opt-in and opt-out settings
Update Contact Preferences
🏛️ Update preferred contact methods and times
Modify customer communication preferences to maintain up-to-date contact information and respect customer choices.
Business Parameters:
- Customer Identification: Customer to update preferences for
- Preference Settings: New communication preferences
Returns:
- Confirmation of preference updates
- Impact analysis on future communications
- Compliance verification for regulations
Get Communication History
🏛️ Get history of customer communications
Access complete communication history for customer service, campaign analysis, and relationship management.
Business Parameters:
- Customer Identification: Customer whose history to retrieve
Returns:
- Complete communication history and interactions
- Channel usage patterns and preferences
- Response rates and engagement analytics
Get Opt-Out Preferences
🏛️ Get marketing opt-out preferences
Access marketing communication restrictions to ensure compliance and respect customer choices.
Business Parameters:
- Customer Identification: Customer whose opt-out preferences to retrieve
Returns:
- Current opt-out settings and restrictions
- Marketing categories and permission levels
- Regulatory compliance status
Business Value
Customer Experience
- Personalized Communication: Deliver messages through preferred channels at optimal times
- Respect Preferences: Honor customer choices for communication frequency and methods
- Consistent Experience: Unified communication history across all touchpoints
Regulatory Compliance
- Opt-Out Management: Comprehensive tracking of customer communication restrictions
- Audit Trails: Complete records for regulatory compliance verification
- Privacy Protection: Secure handling of communication preferences and restrictions
Marketing Effectiveness
- Channel Optimization: Use preferred channels to improve engagement rates
- Targeted Messaging: Leverage communication history for relevant messaging
- Campaign Performance: Track communication effectiveness across channels
Related Tools
Integration Opportunities
Customer Communication works with other customer and campaign tools:
Customer Management:
- Customer Management - Link to customer profiles
- Customer Notification - Execute communication preferences
Call Center:
- Campaign Management - Apply preferences to campaigns
- Outbound Calling - Respect contact preferences
Compliance:
- Customer Consent - Coordinate with privacy consent management