Customer Consent Management
🏛️ GDPR and privacy consent management.
Overview
The Customer Consent Management service provides comprehensive privacy consent administration for telecommunications operations. Built on TMF Forum standards with GDPR compliance, it enables complete consent lifecycle management ensuring regulatory compliance while supporting business operations.
Available Tools
Get Customer Consents
🏛️ Get all customer consent records
Access complete customer consent portfolio for privacy compliance and business operations.
Business Parameters:
- Customer Identification: Customer whose consents to retrieve
Returns:
- All consent records and current status
- Consent categories and permission levels
- Legal basis and compliance documentation
Update Consent Status
🏛️ Update specific consent status
Modify customer consent preferences while maintaining compliance audit trails.
Business Parameters:
- Customer Identification: Customer whose consent to update
- Consent Type: Category of consent to modify
- Consent Status: Whether consent is granted or withdrawn
Returns:
- Confirmation of consent update
- Legal compliance verification
- Impact on data processing activities
Get Consent History
🏛️ Get consent change history for audit purposes
Access complete consent change history for regulatory compliance and audit requirements.
Business Parameters:
- Customer Identification: Customer whose consent history to retrieve
Returns:
- Complete consent change history
- Audit trail with timestamps and changes
- Compliance documentation for regulators
Withdraw Consent
🏛️ Withdraw specific consent
Process consent withdrawal with immediate compliance impact assessment.
Business Parameters:
- Customer Identification: Customer withdrawing consent
- Consent Type: Category of consent to withdraw
Returns:
- Confirmation of consent withdrawal
- Data processing implications and restrictions
- Customer rights and options information
Business Value
Regulatory Compliance
- GDPR Compliance: Complete consent management for privacy regulations
- Audit Support: Comprehensive trails for regulatory verification
- Risk Mitigation: Proactive consent management reduces compliance risk
Customer Trust
- Transparency: Clear consent options build customer confidence
- Control: Customer empowerment over personal data usage
- Rights Protection: Support for data subject rights and requests
Operational Efficiency
- Automated Compliance: Systematic consent tracking reduces manual overhead
- Business Continuity: Clear consent status enables appropriate data processing
- Risk Management: Proactive consent monitoring prevents violations
Related Tools
Integration Opportunities
Consent Management integrates with customer and communication tools:
Customer Management:
- Customer Management - Link consent to customer profiles
- Customer Communication - Apply consent to communications
Data Quality:
- Customer Data Quality - Consent impacts data collection and processing