Change Management
IT and network change management processes.
Overview
The Change Management service provides comprehensive change control and approval workflows for telecommunications operations. It ensures systematic change implementation with risk assessment, approval tracking, and impact analysis to maintain service stability and operational excellence.
Available Tools
Create Change Request
Create new change request with approval workflow
Initiate change requests with comprehensive impact analysis and approval workflows.
Business Parameters:
- Change Type: Category of change required
- Change Description: Detailed description of the change
- Impact Level: Expected business impact (Low, Medium, High, Critical)
- Planned Date: Target implementation date
- Rollback Plan: Recovery procedures if issues occur
Returns:
- Change request identification and details
- Approval workflow status and next steps
- Risk assessment and impact analysis
- Implementation guidelines and checklist
Approve Change Request
Approve change request with authorization
Formal change approval with comprehensive authorization tracking.
Business Parameters:
- Change Request ID: Change request to approve
- Approver Identification: Person approving the change
- Approval Conditions: Specific conditions for approval (optional)
Returns:
- Approval confirmation and timestamp
- Next steps and implementation timeline
- Implementation authorization details
- Monitoring and compliance requirements
Track Change Implementation
Track change implementation progress
Monitor change execution with real-time progress tracking and compliance verification.
Business Parameters:
- Change Request ID: Change to track
- Include Metrics: Whether to include performance data (default: Yes)
Returns:
- Implementation status and progress updates
- Performance impact metrics and analysis
- Issues encountered and resolutions
- Success criteria validation results
Analyze Change Impact
Analyze potential impact of proposed changes
Comprehensive impact assessment for informed change decision making.
Business Parameters:
- Change Details: Specifications of proposed change
- Analysis Depth: Level of analysis detail (Standard, Comprehensive, Deep)
Returns:
- Business impact analysis and assessment
- Risk identification and mitigation plans
- Stakeholder impact mapping and communications
- Resource requirements and availability
Related Tools
Integration Opportunities
Change Management works with operations and service tools:
Operations:
- Incident Management - Track change-related incidents
- Service Delivery - Coordinate service changes
Network:
- Physical Network Inventory - Track infrastructure changes