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Customer Profile Management ​

🏛️ Core customer profile management with comprehensive security controls and TMF Forum compliance.

Overview ​

The Customer Profile Management service provides complete customer lifecycle management following TMF Forum Customer Management API standards. It enables telecoms to maintain accurate, comprehensive customer records while ensuring data privacy, security, and regulatory compliance.

Available Tools ​

Get Customer Account ​

🏛️ Retrieve customer account profile information

Access complete customer profile data with all associated services, preferences, and account history.

Business Parameters:

  • Customer Identification: Customer account to retrieve

Returns:

  • Complete customer account profile and demographics
  • Account status, segment, and classification
  • Historical account activity and engagement metrics

List All Customers ​

🏛️ List all customer accounts in the system

Retrieve comprehensive customer directory for analysis, reporting, and bulk operations.

Business Parameters: None required - retrieves all customers

Returns:

  • Complete list of customer accounts
  • Summary information, status, and segments
  • Business metrics and account classifications

Create New Customer ​

🏛️ Create a new customer account

Establish new customer accounts with complete onboarding workflows and compliance checks.

Business Parameters:

  • Customer Information: Complete customer details including:
    • Name and contact information
    • Email and phone number
    • Address and location details
    • Business segment and classification
    • Credit and risk information

Returns:

  • Complete customer profile with unique identification
  • Account activation status and timestamps
  • Initial service recommendations and setup guidance

Update Customer Information ​

🏛️ Update existing customer account

Modify customer account details with full audit trail and validation controls.

Business Parameters:

  • Customer Identification: Customer account to update
  • Update Information: Fields to modify including:
    • Contact and demographic information
    • Service preferences and settings
    • Business classification and segmentation

Returns:

  • Updated customer profile with all changes
  • Change history and compliance audit trail
  • Data validation and quality results

Delete Customer Account ​

🏛️ ⚠️ Prepare customer deletion for confirmation

Initiate secure customer deletion process with comprehensive impact analysis.

Business Parameters:

  • Customer Identification: Customer account to delete

Returns:

  • Pending deletion request details
  • Business impact analysis and data retention warnings
  • Confirmation requirements and compliance checks

Business Note: This operation requires confirmation via Confirm Customer Deletion to prevent accidental data loss.

Confirm Customer Deletion ​

🏛️ ⚠️ DESTRUCTIVE - Confirm and execute customer deletion

Execute confirmed customer deletion with full regulatory compliance.

Business Parameters:

  • Pending Deletion ID: Confirmation code from delete request

Returns:

  • Deletion confirmation and completion status
  • Data retention compliance documentation
  • Regulatory audit trail for compliance

Critical Warning: This operation permanently deletes all customer data and cannot be reversed.

Cancel Customer Deletion ​

🏛️ Cancel a prepared customer deletion

Cancel pending deletion requests before execution.

Business Parameters:

  • Pending Deletion ID: Deletion request to cancel

Returns:

  • Cancellation confirmation and status
  • Customer account preservation details
  • Cancellation reason documentation

List Pending Customer Operations ​

🏛️ List all pending customer operations awaiting confirmation

Administrative oversight for all customer operations requiring approval.

Business Parameters: None required - retrieves all pending operations

Returns:

  • All pending customer operations requiring approval
  • Operation expiration times and business urgency
  • Administrative oversight and compliance information

Business Value ​

Customer Lifecycle Management ​

  • Complete 360° View: Single source of truth for all customer information
  • Regulatory Compliance: Built-in GDPR, privacy, and data protection controls
  • Audit Trail: Complete change history for compliance and customer service

Operational Efficiency ​

  • Automated Workflows: Streamlined customer onboarding and management
  • Data Quality: Built-in validation and consistency checks
  • Security Controls: Multi-factor confirmation for sensitive operations

Business Intelligence ​

  • Customer Segmentation: Advanced classification and targeting capabilities
  • Lifecycle Analytics: Track customer journey and value evolution
  • Integration Ready: Seamless connection with all platform tools

Integration Examples ​

Customer Onboarding Workflow ​

1. Create New Customer
   ↓
2. Identity Verification (→ Identity Management)
   ↓
3. Service Selection (→ Product Catalog)
   ↓
4. Order Processing (→ Service Ordering)
   ↓
5. Account Activation & Welcome

Customer Service Workflow ​

1. Get Customer Account
   ↓
2. Review Interaction History
   ↓
3. Update Customer Information
   ↓
4. Process Service Changes
   ↓
5. Log Interaction & Follow-up

TMF Forum Compliance ​

This service implements the following TMF Forum Open APIs:

  • TMF629 Customer Management API: Complete customer lifecycle
  • TMF632 Party Management API: Individual and organization profiles
  • TMF633 Service Catalog API: Service-customer relationships
  • TMF678 Customer Bill Management API: Billing relationships

Security & Privacy ​

Data Protection ​

  • Encryption: All customer data encrypted at rest and in transit
  • Access Controls: Role-based permissions and audit logging
  • Privacy Compliance: GDPR, CCPA, and industry regulations

Two-Factor Confirmation ​

Critical operations require explicit confirmation:

  • Customer account deletion
  • Bulk customer operations
  • Sensitive data modifications
  • Cross-system integrations

Use Cases ​

Enterprise Implementation Success ​

A national telecom implemented Customer Profile Management to:

  • Consolidate 5 legacy customer databases
  • Achieve 99.9% data accuracy across 10M+ customers
  • Reduce customer service resolution time by 40%
  • Ensure 100% regulatory compliance

Implementation Benefits ​

  • Data Consolidation: Single customer truth across all systems
  • Service Efficiency: 40% faster customer service interactions
  • Compliance Assurance: Automated regulatory reporting
  • Revenue Growth: 15% increase through better customer insights

Customer Experience Suite ​

Business Intelligence ​

Ready to Implement?

Customer Profile Management is the foundation for all customer-facing operations on the excom.ai/telco platform.

View Integration Guide | Book a Demo | See Business Scenarios

Support & Resources ​

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